Understand the Problem vs. Jump to the Solution – only a couple of minutes into our discussion solutions were being flung about like drunken darts. This situation almost always leads to suboptimal or faulty solutions. As a facilitator, try to ensure that the problem has been clearly stated. If at all possible, write it down on a whiteboard. Make sure everyone agrees that the problem as stated is the problem the group is there to solve. Sure enough, after performing this exercise, we all had a very different and clear understanding of the problem than that with which we walked in the door.
Saturday, May 21, 2011
Understand the Problem
I came across an interesting post with an anti-pattern that dovetails nicely with my focus on solving problems: